Shipping policy
SHIPPING POLICY — CALI DREAM
ORDER PROCESSING TIME All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If we are experiencing a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
SHIPPING RATES AND DELIVERY ESTIMATES Shipping charges for your order will be calculated and displayed at checkout, based on the weight of your order and the delivery address. We currently ship within the United States only.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5-7 business days |
| Expedited Shipping | 2-3 business days |
Delivery delays can occasionally occur due to circumstances outside our control, such as carrier delays, severe weather, or high shipping volumes.
SHIPPING CONFIRMATION AND ORDER TRACKING You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
DOMESTIC SHIPPING RESTRICTIONS Some products may not be shipped to P.O. boxes or APO/FPO addresses. We currently do not offer international shipping. We hope to expand our shipping regions in the future.
LOST, STOLEN, OR DAMAGED PACKAGES
Package marked "Delivered" but not received
If your tracking shows delivered but you can't find your package, please:
- Check around your property (porch, mailroom, leasing office, side doors) and with neighbors or household members.
- Wait 24–48 hours, as carriers sometimes mark packages delivered before they arrive.
- If it still hasn't shown up, contact us within 7 days of the delivery date at info@shopcalidream.com with your order number.
We will open an investigation with the carrier on your behalf. Once a package is marked delivered to the address provided at checkout, Cali Dream is not responsible for theft, but we will do our best to help you resolve the issue.
Damaged packages
If your order arrives damaged, please email us within 48 hours of delivery with your order number and photos of the package and items. Please keep all packaging materials until the issue is resolved.
Incorrect address
If your order hasn’t shipped yet, please contact us as soon as possible and we’ll be happy to update your shipping address. If your order has already shipped or is returned to us due to an incorrect address, a reshipping fee will apply to send it to the correct address. We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout.
QUESTIONS If you have any questions about your shipment or this Shipping Policy, please contact us at: CALI DREAM info@shopcalidream.com 1924 Hacienda Dr, Vista, CA 92081, United States (442) 404-7415