Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, processing times may be slightly longer.

Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

First, check around your property (porch, mailroom, leasing office, side doors) and ask neighbors or household members. Carriers sometimes mark packages as delivered before they arrive, so please wait 24–48 hours.

If it still hasn't shown up, email us at info@shopcalidream.com within 7 days of the delivery date with your order number. We will open an investigation with the carrier on your behalf.

Once a package is marked delivered to the address provided at checkout, Cali Dream is not responsible for theft, but we will do our best to help you resolve the issue.

Please email us at info@shopcalidream.com within 48 hours of delivery with your order number and photos of the package and items. Please keep all packaging materials until the issue is resolved.

If your order hasn’t shipped yet, please contact us as soon as possible and we’ll be happy to update your shipping address. If your order has already shipped or is returned to us due to an incorrect address, a reshipping fee will apply to send it to the correct address.

We accept returns within 30 days of the original purchase date. Items must be unworn, unwashed, and in their original condition with all tags attached.

Items must be returned in their original condition and packaging, with all price tags and garment labels attached. Original shipping charges are non-refundable. Customers are responsible for return shipping costs. If your order qualified for free shipping, the actual cost of the original shipping will be deducted from your refund. We reserve the right to refuse returns that do not comply with our return policy or for items that are not received by us.

We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your return. Returns are processed within 5–7 business days after your item(s) are delivered to us.

Please note that online purchases cannot be returned or exchanged at our retail store.

To request a return, please contact us at info@shopcalidream.com.

Please include your order number and the reason for your return in your email.

If your return is approved, we will provide instructions on how and where to send your package.

Returns sent without prior authorization will not be accepted.

Customers are responsible for securely packaging and shipping their return items.

Californian Dreams is not responsible for return packages that are lost, stolen, or damaged during transit. We strongly recommend using a trackable shipping service and keeping your shipping receipt or tracking information until your return has been processed.

We do not offer exchanges for online purchases. You will need to return your item(s) and place a new order. If you need a different size or color, please return the original item and place a new order.

Please note that online purchases cannot be returned or exchanged at our retail store.

Orders begin processing shortly after they are placed. If you need to make changes or cancel your order, please contact us immediately. We cannot guarantee changes once processing has started.

Please refer to the Size Chart available on each product page. If you are between sizes or need additional assistance, feel free to contact our customer support team.

At this time, international shipping availability may vary by location. Shipping costs and delivery times will be calculated at checkout when available.

If you have any questions regarding your order or products, please feel free to contact us at info@shopcalidream.com.

We strive to respond to all inquiries within 24 business hours.