Frequently Asked Questions
When will my order ship?
Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, processing times may be slightly longer.
Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
What is your return policy?
We accept returns within 30 days of the original purchase date. Items must be unworn, unwashed, and in their original condition with all tags attached.
Items must be returned in their original condition and packaging, with all price tags and garment labels attached. Original shipping charges are non-refundable. We reserve the right to refuse returns that do not comply with our return policy or for items that are not received by us.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Please note that online purchases cannot be returned or exchanged at our retail store
Do you offer exchanges?
We do not offer exchanges for online purchases. You will need to return your item(s) and place a new order. If you need a different size or color, please return the original item and place a new order.
Please note that online purchases cannot be returned or exchanged at our retail store
Can I cancel or modify my order?
Orders begin processing shortly after they are placed. If you need to make changes or cancel your order, please contact us immediately. We cannot guarantee changes once processing has started.
How do I choose the correct size?
Please refer to the Size Chart available on each product page. If you are between sizes or need additional assistance, feel free to contact our customer support team.
Do you ship internationally?
At this time, international shipping availability may vary by location. Shipping costs and delivery times will be calculated at checkout when available.
How can I contact customer service?
If you have any questions regarding your order or products, please feel free to contact us at calidreams.official@gmail.com.
We strive to respond to all inquiries within 24 business hours.